Our Process
We're proud to be a trusted builder in the Manawatu region. We're dedicated to what we do, and follow a clear process to ensure a fast quote turnaround. We guide you through every step of the process with clear communication and expert execution.
Our Customer Promise
“Of any builder I’ve worked with, Gatch Works LTD is the stand out.”
In our industry, you've heard stories about builders who show up late, leave early, and keep you in the dark. Maybe you’ve even had to chase them down, despite being the one paying the bill. It’s frustrating, and frankly, it’s not how it should be.
At Gatch Works, we do things differently which is why we are a trusted builder in Palmerston North. Clear, consistent communication is our top priority—so you always know what’s happening, what’s next, and that your project is in good hands.
We stand by our workmanship with a 100% satisfaction guarantee — giving you peace of mind, trusted quality, and protection backed by industry standards.
A Process That Puts Our Customers First
Every project is unique, but this is the system we follow for a smooth project delivery.
Consult & On-Site Inspection
Our first point of contact is usually a simple phone conversation. During this phone call, we will be asking questions to get an understanding of the job and what you are hoping to achieve.
From there we will book an onsite inspection meet you in person and take pictures and measurements in order to further understand the job requirements.
Design & Quote
During the design phase we will help you choose materials, finishes, and fixtures for your project, including recommendations based on budget, aesthetic preferences, and durability.
We will then give you a quote or an estimate based on all of the information we have gathered.
With the quote you will receive our Terms of Trade, Disclosure Statement and Prescribed checklist so that you can be sure we are meeting all of our obligations.
Work Begins
Once you've accepted the quote and we've agreed upon a start date and time, the project kicks off.
Once the project is underway, we maintain open communication channels to ensure your satisfaction. Regular check-ins and updates keep you informed of progress and allow for any adjustments or feedback you may have.
Review of 100% Satisfaction
Once we have completed the work, we will touch base with you to ensure that all requirements have been met to your satisfaction. At this point, we would greatly appreciate it if you could take the time to leave us a review. Your feedback is invaluable to us and greatly contributes to the success of our business!
Our Trade Partners
Born and bred in Palmerston North, Gatchworks founder - Michael Gattsche, has curated a strong network of trusted builders, subcontractors, suppliers and trade partners which means all of our clients benefit from quality workmanship, reliable timelines, and a seamless building experience.
Start Your Project Now
WORKING HOURS
Mon - Fri: 7am - 5pm
Saturday: 9am - 12pm
Sunday: Closed